Refund Policy

At Mattress Cleaning Experts, we are committed to delivering high-quality cleaning services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided.

As we provide on-site cleaning services, refunds are generally not offered once the service has been completed. However, we aim to resolve any concerns promptly and fairly.

If you are not satisfied with the service:

• Please contact us within 24 hours of service completion.
• We will assess the issue and may offer a re-clean or touch-up service where appropriate.

Refunds may be considered in the following situations:

• The service was not delivered as agreed.
• A booking was charged but not fulfilled due to our error.

Refund approval is at our discretion after reviewing the case.

Refunds will not be provided for:

• Pre-existing stains, damage, or wear and tear.
• Results that vary due to fabric type, condition, or age.
• Change of mind after service completion.

• Cancellations must be made at least 24 hours in advance.
• Late cancellations or missed appointments may incur a fee.

If a refund is approved:

• It will be processed using the original payment method.
• Please allow 5–10 business days for the refund to appear.